There are a few reasons you might not be able to add Attach or Trade-In items to your claim:

• HP Print products are only eligible for stand-alone cashback and do not qualify for Attach or Trade-In.

• You can only claim one of each Attach type — one Service/Licence, one Monitor, and one Accessory — per qualifying hardware device.

• Attach products must be purchased from the same reseller and within 30 days of your qualifying hardware purchase.
  If your purchase doesn’t meet these requirements, the system will automatically remove those options during your claim.

Once your claim has been successfully validated, your cashback will typically be paid within 21 working days.
If additional information is needed to verify your claim, processing may take slightly longer — but you’ll be notified by email once it’s complete.

Yes, your reward value is inclusive of VAT. We can provide VAT remittance for your reward payment on request, please contact our support team, quoting your claim number to request this documentation.

Yes, although these are not issued as standard, you can request disposal documentation by contacting our support team at support@smbpromos.com

Please ensure you include the appropriate power cable with your trade-in devices. You do not have to include mice, keyboards, or any other peripherals.

Your trade-in goods must be collected by our recycling partner within 60 days from the date your claim was approved.

“When your claim is approved, our recycling partner will contact you to arrange the return of your devices.

If you are trading in 10 or more devices, the collection is made by our fully accredited, secure transport freight partner so you do not have to wipe the devices prior to collection. If you wish to do so, we can send you data erasure software which will erase the data from your devices. You can box the devices or leave them loose and our courier will pack them for you, simply advise our recycling partner during the arrangement process to ensure they dispatch a suitable vehicle/team for your uplift.

If you are trading in fewer than 10 devices, you will receive a pre-paid label and must wipe your devices of any data, package them securely for transit and arrange a collection time with our recycling partner to have a courier pick up your goods.”””

If our claims team reject your claim for any reason, you will receive an email with fully documented reasons for the rejection. You can speak with one of our support members via our support page at any time on the status of your claim.

Our claims team may contact you if important information is missing from your claim form or, if they need to validate some of the information provided. In all instances, any requests will be fully detailed with instructions on how to provide the required information. If you receive this email, please respond as swiftly as you can, claims operate on a timeframe basis and delays in the process can cause delays which may result in expiration of your claim.

Your claim number will be emailed to you upon successful submission of your claim.

You can check the status of your claim at any time by visiting the “Track Claim” page either from the promotion page itself, or via 1 of the emails you received from our claims team that has a “Track Claim” button in it. From there, input your claim ID and email address and you can see the status of your claim.

If you have not had any contact from our claims team within 5 business days of submitting your claim, please contact one of our support team via email at support@smbpromos.com and we will investigate.

Our claims team will review your submission within 5 business days and contact you if there are any queries. If your claim is fine to proceed, our claims team will contact you via email and invite you to update your payment information via our secure portal. Once received by us, your reward will be paid via BACS transfer within 21 days.

“To check the age of trade-in devices please select the appropriate operating system below and follow the instructions: Windows Devices Type System Information in the search bar in the bottom left corner and click ‘Open App’. The System Information panel will display your BIOS date Mac Devices Click on the Apple Menu and select About This Mac The age of your device will display in the Overview tab”

You can trade-in 1 device for each qualifying device purchased up to a maximum of 100 device per customer, per promotional quarter.

We can accept any brand of desktops or laptops which are under 8 years old and power on for trade-in

HP Next Gen AI Devices are the latest generation of HP PCs designed specifically for AI-enhanced performance and productivity.  They feature built-in AI processing capabilities and are officially designated by HP as “AI-eligible” products on the One HP claim portal.
Only these listed models qualify for the AI Booster 15% cashback reward. Check the promotion site for the full list of eligible AI devices identified by the AI Booster logo!

After your claim is approved, you’ll receive a secure Payit (NatWest) payment link. Your cashback will be transferred directly to your business bank account, usually within 21 working days of approval.

• 10% cashback on qualifying HP qualifying hardware and Print products.

• 10% cashback on Attach products purchased with HP qualifying hardware.

• 15% cashback on HP Next Gen AI devices.

• 15% cashback on Attach products purchased with HP Next Gen AI devices.

• £50 Trade-In reward for each eligible old laptop or desktop traded in (up to 100 per quarter).
  The maximum reward per bundle is £450.

No — only products shown as eligible on the official promotion page qualify for cashback.

Yes — Attach products purchased within 30 days of your hardware from the same partner are eligible. You’ll receive a secure link to upload your second invoice once your hardware claim is submitted.

No — accessories must be purchased together with an eligible HP hardware product.

Eligible purchases include:

• HP PCs and Workstations

• HP Poly video conferencing products

• HP Print hardware (stand-alone cashback only)

• Attach products — one Service/Licence (such as HP CarePack or Microsoft 365), one Monitor, and one Accessory per device.

This promotion spans the complete HP ecosystem, giving your business everything it needs to refresh, connect, and modernise.

You can submit multiple claims during the promotional period — up to 250 qualifying HP PC or Poly devices and 250 Print products per promotional quarter.

• AI Booster: Earn a total of 15% cashback when purchasing a Next Gen AI device, plus an extra 5% on Attach products (such as monitors, accessories, or HP services) bought with that device.

• Trade-In Booster: Get a £50 reward for each qualifying old laptop or desktop traded in against a new HP device (up to 100 devices per quarter).

• Purchase one or more eligible HP products during the promotional period.

• Visit the official One HP claim portal within 30 days of purchase, upload your invoice, and submit your claim.

• Once validated, your cashback will be paid directly to you via Payit (NatWest) — usually within 21 working days.

Yes — if you are a UK-registered business with 500 or fewer employees purchasing eligible HP products for your own use from an authorised HP for SMB Platinum Partner.
Businesses involved in selling or renting IT equipment, educational institutions, and individual consumers are not eligible.

The promotion runs from 01st May 2026 to 31st July 2026, or while stocks last.

The One HP for SMB Cashback Promotion is a limited-time offer that rewards UK business customers with cashback on eligible HP purchases made through authorised HP for SMB Platinum Partners.

It covers the entire HP ecosystem — including HP PCs, Print, Poly, Accessories, Services, and Software — helping you build a complete, connected workplace with HP technology.

You’ll receive 10% cashback on qualifying HP hardware, print, and Attach products, with even greater rewards available through the AI and Trade-In Boosters — including 15% cashback on Next Gen AI devices and a £50 reward for every old device traded in.

Within the claim form there is a drag and drop box, you can simply select your file and drag it into this box to upload. Alternatively, you can click in the box which will open a file explorer window allowing you to select your file and upload from a folder.

Proof of purchase files should be in PDF, JPG or PNG format. If you have a physical paper copy, you can scan it to your PC or laptop or take a photograph of it and email it to yourself. If your supplier has emailed this to you as a PDF you can upload it straight to the claim form, otherwise, open your file, click ‘Save As’ and select PDF from the dropdown box before saving.

There are a few things you will need to hand to submit your claim:
• Company name
• Contact first name, last name, telephone number, email address & job title
• Proof of purchase (this must be your invoice; we cannot accept order acknowledgements or purchase orders)
• Details of your purchased goods including the proof of purchase date(s)
Details of your trade-in devices

Claims must be submitted within 30 days of the date on your invoice, if you are unable to select your purchase date because it is over the 30-day time frame then unfortunately you have missed the claim window and cannot proceed.

All the eligible products will be listed on our qualifying products page that you can access from the promotion page. If you cannot find your newly purchased product on this page, then unfortunately it is not eligible for the promotion, and you will not be able to claim against the purchase of this device.

Unfortunately not. To be eligible to participate you must be buying for a UK registered business that is not involved in the provision, supply or sale of IT hardware or services.