Yes, your reward value is inclusive of VAT. We can provide VAT remittance for your reward payment on request, please contact our support team, quoting your claim number to request this documentation.

10% of your buy price exc VAT for qualifying HP hardware devices and 10% of your buy price ex VAT for qualifying accessories, displays and services (warranties and licences), €50 per purchased Next Gen AI PC, €100 per Trade-in device in multiple of up to 250.

BACS payments take 3 business days from the point of transfer to clear into the recipient account. If you cannot see your reward in your account, please contact our support team via our support page who will investigate.

After we approve your claim, we will send you a link to complete your bank details on our secure platform. Rewards are paid by BACS transfer within 21 working days of the receipt of your information. We will send you an email update once that transfer has been made. From the point of transfer, BACS payments will take 3 business days to clear into the recipient account.

Yes, although these are not issued as standard, you can request disposal documentation by contacting our support team at support@smbpromos.com

Please ensure you include the appropriate power cable with your trade-in devices. You do not have to include mice, keyboards, or any other peripherals.

Your trade-in goods must be collected by our recycling partner within 60 days from the date your claim was approved.

“When your claim is approved, our recycling partner will contact you to arrange the return of your devices.

If you are trading in 10 or more devices, the collection is made by our fully accredited, secure transport freight partner so you do not have to wipe the devices prior to collection. If you wish to do so, we can send you data erasure software which will erase the data from your devices. You can box the devices or leave them loose and our courier will pack them for you, simply advise our recycling partner during the arrangement process to ensure they dispatch a suitable vehicle/team for your uplift.

If you are trading in fewer than 10 devices, you will receive a pre-paid label and must wipe your devices of any data, package them securely for transit and arrange a collection time with our recycling partner to have a courier pick up your goods.”””

If our claims team reject your claim for any reason, you will receive an email with fully documented reasons for the rejection. You can speak with one of our support members via our support page at any time on the status of your claim.

Our claims team may contact you if important information is missing from your claim form or, if they need to validate some of the information provided. In all instances, any requests will be fully detailed with instructions on how to provide the required information. If you receive this email, please respond as swiftly as you can, claims operate on a timeframe basis and delays in the process can cause delays which may result in expiration of your claim.

To check the age of trade-in devices, please select the appropriate operating system below and follow the instructions:

Windows Devices
Type System Information in the search bar at the bottom left corner and click Open App. The System Information panel will display your BIOS date.

Mac Devices
Click on the Apple Menu and select About This Mac. The age of your device will be displayed in the Overview tab.

Your claim number will be emailed to you upon successful submission of your claim.

You can check the status of your claim at any time by visiting the “Track Claim” page either from the promotion page itself, or via 1 of the emails you received from our claims team that has a “Track Claim” button in it. From there, input your claim ID and email address and you can see the status of your claim.

If you have not had any contact from our claims team within 5 business days of submitting your claim, please contact one of our support team via email at support@smbpromos.com and we will investigate.

Our claims team will review your submission within 5 business days and contact you if there are any queries. If your claim is fine to proceed, our claims team will contact you via email and invite you to update your payment information via our secure portal. Once received by us, your reward will be paid via BACS transfer within 21 days.

You can trade-in 1 device for each qualifying device purchased up to a maximum of 100 device per customer, per promotional quarter.

We can accept any brand of desktops or laptops which are under 8 years old and power on for trade-in

HP for SMB Platinum is a unique offer open to businesses within Republic of Ireland, giving cashback against the purchase of eligible qualifying HP hardware and the opportunity to unlock revenue from legacy devices by trading in old IT hardware.

Within the claim form there is a drag and drop box, you can simply select your file and drag it into this box to upload. Alternatively, you can click in the box which will open a file explorer window allowing you to select your file and upload from a folder.

Proof of purchase files should be in PDF, JPG or PNG format. If you have a physical paper copy, you can scan it to your PC or laptop or take a photograph of it and email it to yourself. If your supplier has emailed this to you as a PDF you can upload it straight to the claim form, otherwise, open your file, click ‘Save As’ and select PDF from the dropdown box before saving.

There are a few things you will need to hand to submit your claim:
• Company name
• Contact first name, last name, telephone number, email address & job title
• Proof of purchase (this must be your invoice; we cannot accept order acknowledgements or purchase orders)
• Details of your purchased goods including the proof of purchase date(s)
Details of your trade-in devices

Claims must be submitted within 30 days of the date on your invoice, if you are unable to select your purchase date because it is over the 30-day time frame then unfortunately you have missed the claim window and cannot proceed.

All the eligible products will be listed on our qualifying products page that you can access from the promotion page. If you cannot find your newly purchased product on this page, then unfortunately it is not eligible for the promotion, and you will not be able to claim against the purchase of this device.

There’s no limit to the number of claims you can make, but each business is restricted to claiming cashback on a maximum of 250 units every quarter and trading in a maximum of 100 units every quarter. Current quarter ends 30th June 2025.

To qualify for HP for SMB Platinum promotion, purchases must be made from an approved HP for SMB Platinum partner. You can find the approved partners list from the dropdown list within the claim form.

The core of the HP for SMB platinum will reward you with 10% cashback of your ex VAT purchase price of your new HP or Poly Hardware. You can boost your reward in the following ways:

• Trade-in: Trade-in an old device for every new HP or Poly hardware device you purchase (up to a maximum of 100) and receive an additional €100 per trade-in unit.
  AI: If the new HP PC you are purchasing is one of the eligible Next Gen AI PCs, you’ll receive an additional €50 per purchased device. Eligible Next Gen AI devices will feature AI Boost in the product title within the qualifying products page.
  Attach: The rewards don’t just end at hardware! For every new HP PC you purchased you will be eligible to claim an additional 10% cashback of the ex VAT invoice price of 1 x eligible qualifying Display PLUS 1 x eligible qualifying Accessory PLUS 1 x eligible qualifying Service (carepack or Microsoft Licence)

You can claim 10% cashback when you buy a qualifying HP or Poly hardware device and 10% cashback on a qualifying accessory, display and/or service (warranty or licence)

Unfortunately not. To be eligible to participate you must be buying for a Republic of Ireland registered business that is not involved in the provision, supply or sale of IT hardware or services.

To participate in the promotion, you must be a business registered within the Republic of Ireland with up to 500 employees. Businesses who are involved in the provision, supply or sale of IT hardware or services are not eligible for the programme.

The promotion runs from 01st August 2026 to 31st October 2026 , or while stocks last.