ONE HP FOR SMB CASHBACK PROMOTION

TERMS AND CONDITIONS (“CONDITIONS”) – THE REPUBLIC OF IRELAND

These Conditions set out the terms and conditions applicable to the ONE HP for SMB Cashback Promotion (the “Promotion”), for which Consenna Limited (“Consenna”) acts as the “Promoter”.

The Promotion is open to business customers (“Customers”) located in The Republic of Ireland (“The Republic of Ireland”) that purchase new Qualifying Product(s) as set out below during the Promotional Period from a qualifying HP Reseller (“Qualifying Reseller”) for their own use.

Claims where products purchased are to be resold or rented to a third party, and claims made by Customers who are involved in the sale, resale or provision of IT goods and/or services (as determined by the Promoter in its sole discretion), are ineligible for the Promotion. Qualifying Products may include eligible HP PC Hardware products, HP Poly Video Conferencing products and HP Print Hardware products. Eligible HP Accessories, HP Poly Accessories, HP Monitors, Microsoft Licences and HP Services may qualify for additional Attach Product Rewards when purchased in connection with qualifying hardware, subject to the eligibility requirements set out in these Conditions.

Definitions

For the purposes of this Promotion, the following definitions shall apply:

“Customer” means a business registered within the Republic of Ireland with 500 or fewer employees. Businesses involved in the provision or sale of IT goods or services (even for internal use), Schools, Colleges, Universities or Multi Academy Trusts, businesses or groups owned or operated by HP, and individual consumers purchasing for personal use are not eligible.

“Qualifying Product(s)” means HP PC Hardware products, HP Poly Video Conferencing products and HP Print Hardware products specifically listed as eligible on QP Devices and purchased new from an authorised HP for SMB Partner within the Promotional Period. HP Print Hardware products are considered Qualifying Products for the purposes of stand-alone cashback only and do not qualify for Attach Product(s) or Trade-In under this Promotion.

“HP PC Hardware” means HP-branded Desktops, Laptops, Mobile Workstations, and Desktop Workstations.

“HP Poly Video Conferencing” means HP Poly Video Bars, and HP Poly Codec Kits.

“HP Print Hardware” means HP-branded print hardware designated by HP as qualifying for this Promotion.

“Attach Product(s)” means any qualifying HP product or service specifically listed as eligible on QP Devices that may be purchased in connection with a qualifying HP PC Hardware product or HP Poly Video Conferencing product.

Eligible Attach Product(s) may include HP Accessories (including bags or cases, mounts, pens, locks, headsets, webcams, mice, keyboards, docking stations, keyboard and mouse combinations, HP Poly wired/wireless headsets, Poly phones and speakerphones), HP Monitors listed on QP Devices, and HP Services or Licences (including HP Care Packs and Microsoft 365 Business or Copilot Pro Licences), subject to the applicable product eligibility requirements.

For qualifying HP PC Hardware and HP Poly Video Conferencing products qualifying under the fixed cashback Reward structure, eligible Attach Product(s) shall be classified into the following Reward categories:

1. Peripheral / Poly;
2. Care Pack / Service; and
3. Display / Dock

A maximum of one (1) eligible Attach Product from each category may be linked to an individual qualifying HP PC Hardware or HP Poly Video Conferencing product for the purposes of calculating the Attach Reward. The total combined Attach Reward shall not exceed €50 per qualifying hardware unit, irrespective of the number or value of Attach Products purchased.

HP Poly Video Conferencing hardware shall qualify for the fixed hardware Reward specified in Table 1. Eligible HP Poly Video Conferencing products shall qualify for Attach Product Rewards under the same fixed Reward structure and category limits applicable to qualifying HP PC Hardware products.

“Trade-In” means the exchange of an eligible Trade-In Device in connection with the purchase of a Qualifying HP PC Hardware Product under this Promotion, subject to these Conditions and a maximum of one hundred (100) Trade-In units per Promotional Quarter.

“Trade-In Device(s)” means a pre-owned desktop or laptop computer submitted by the Customer for assessment in connection with the Promotion and which meets the eligibility requirements set out in these Conditions.

“Promotional Period” means the period from 1st November 2026 (00:01 GMT) to 31st January 2027 (23:59 GMT), or until limited stock is exhausted, or such other period as may be determined and notified on the Promotion Page, whichever occurs first.

“Business Day” means a day other than a Saturday, Sunday or public holiday in England and Wales.

“Promotional Quarter” means each of the following four calendar quarters:

• Q1: 1st November 2026 – 31st January 2027
• Q2: 1st February 2027 – 30th April 2027
• Q3: 1st May 2027 – 31st July 2027
• Q4: 1st August 2027 – 31st October 2027

“Reward” means the cashback amount payable to an eligible Customer under the Promotion, calculated in accordance with the applicable fixed Reward structure set out in these Conditions.

Depending on the Qualifying Product purchased, a Reward may comprise:

1. a fixed cashback amount for eligible HP PC Hardware, HP Poly Video Conferencing products or HP Print Hardware products;
2. an additional Attach Product Reward, where applicable;
3. an additional fixed Trade-In Reward of €50 for each eligible Trade-In Device.

All Rewards are subject to the eligibility requirements, limits and maximum Reward values set out in these Conditions.

“Qualifying Reseller” means an authorised HP for SMB Partner reseller.

1. Purchases and Reward Caps

1.1 Qualifying Cashback

Customers who purchase eligible HP PC Hardware during the Promotional Period shall qualify for a fixed cashback Reward determined by the applicable product family or tier, as specified in Table 1 below.

Eligible HP Poly Video Conferencing products shall qualify for a fixed cashback Reward of €100 per qualifying unit.

Eligible HP Print Hardware products shall qualify for a fixed cashback Reward of €50 per qualifying unit.

The applicable Reward shall be determined by the specific Qualifying Product purchased and its corresponding eligibility as listed on QP Devices.

A Customer is limited to claiming against a maximum of 250 Qualifying HP PC Hardware products or HP Poly Video Conferencing products across all of their claims per Promotional Quarter, and a maximum of 250 Qualifying HP Print Hardware products per Promotional Quarter.

Table 1 – Qualifying Products

1.2. Attach Product Rewards

Customers purchasing eligible HP PC Hardware or HP Poly Video Conferencing products may qualify for additional fixed Attach Product Rewards where eligible Attach Product(s) are purchased in connection with the qualifying hardware. All eligible Attach Product(s) must be purchased and submitted as part of the original hardware Claim within thirty (30) days of the qualifying hardware purchase date.

Eligible Attach Product(s) shall be classified into the following Reward categories:

1. Peripheral / Poly – €10;
2. Care Pack / Service – €15; and
3. Display / Dock – €25.

A Customer may claim a maximum of one (1) eligible Attach Product from each category per qualifying hardware unit.

The maximum combined Attach Product Reward payable shall not exceed €50 per qualifying hardware unit, irrespective of the number or value of Attach Product(s) purchased.

Table 2 – Attach Product(s) Bundle Rewards

For the avoidance of doubt:

Each Attach Product(s) claim must be linked to a corresponding eligible qualifying HP PC Hardware or HP Poly Video Conferencing product.

Attach Product(s) purchased without corresponding eligible HP PC Hardware or HP Poly Video Conferencing hardware are not eligible for any Reward

Attach Product(s) must be specifically listed as eligible on QP Devices.

Attach Product(s) must be purchased by the same business, for the same end-user, and from the same Qualifying Reseller as the linked hardware.

Attach Product(s) may be invoiced separately from the qualifying HP PC Hardware or HP Poly Video Conferencing product, provided that all invoices are from the same Qualifying Reseller and are submitted together as part of the original Claim within thirty (30) days of the qualifying hardware purchase date. No additional Attach Product(s) or supporting invoices may be added after the Claim has been submitted.

HP Print Hardware Products are not eligible for Attach Product(s), Trade-In or Boost Rewards. For the avoidance of doubt, Customers who purchase an HP Print Hardware product are not eligible to claim any Reward in relation to an Accessory, Monitor, or Service in connection with that Print Hardware product.

1.3 Trade-in Rewards

Customers may further increase their Reward value by completing a Trade-In of a qualifying desktop or laptop meeting the required specification against the purchase of a Qualifying HP PC Hardware Product, up to a maximum of 100 Trade-In units per Promotional Quarter. Trade-In Rewards are paid in addition to any cashback under Clauses 1.1 and 1.2. HP Print Hardware products are not eligible for Trade-In.

Table 3 – Trade-In Rewards

All Attach Product and Trade-In claims must comply with the claim and invoice requirements set out in Clause 2.

The maximum combined standard Reward payable per qualifying HP PC Hardware device shall be €300, comprising the applicable fixed Hardware Reward, eligible Attach Product Rewards of up to €50 and a Trade-In Reward of €50, where applicable.

Eligible HP Poly Video Conferencing products shall qualify for a fixed Hardware Reward of €100 per qualifying unit, together with eligible Attach Product Rewards of up to €50 per qualifying unit.

Eligible HP Print Hardware products shall qualify for a separate fixed Hardware Reward of €50 per qualifying unit. HP Print Hardware products are eligible for stand-alone cashback only and shall not qualify for Attach Product or Trade-In.

All Reward limits apply individually to each qualifying hardware unit and do not represent a maximum Reward per Claim.

2. Claims

On purchase of a new Qualifying Product from a Qualifying Reseller, the Customer should submit a claim form via Promotion Page together with proof of purchase in the form of a Qualifying Reseller’s invoice clearly showing the Customer’s details, the number and type of Qualifying Product(s) purchased, the purchase price, the date of purchase, and details of the Qualifying Reseller from whom the Qualifying Product(s) were purchased. Proof of purchase must clearly identify the eligible Customer. For limited companies and partnerships, the invoice should show the business name. Where sole traders are eligible for the Promotion, the invoice may be issued in the individual’s name, provided the claim is submitted in the same name as the sole trader business and the purchase was made for business purposes. The Promoter reserves the right to request additional evidence to verify eligibility where this is not clear. Claim forms must be submitted within thirty (30) days of the qualifying hardware purchase date, as evidenced by the Qualifying Reseller’s invoice. Where Attach Product Rewards are claimed, all eligible Attach Product(s) must have been purchased, and all corresponding invoices must be submitted together with the original hardware Claim within this same thirty (30) day period. Attach Product(s) and supporting invoices cannot be added after the original Claim has been submitted.

Regarding Microsoft 365 Business/Microsoft Copilot Pro Licences:

Microsoft 365 Business Licences/Microsoft Copilot Pro Licence can be purchased as either a recurring subscription or a one-off annual fee.

3. Claim validation and confirmation

Once the claim form and supporting documents have been received, the Promoter will check the claim and confirm it meets the requirements of the Promotion. The Promoter will endeavour to send the Customer confirmation of receipt and confirmation of whether the Customer’s claim has been successful within 5 working days of submission.

4. Trade-In Process and Instructions

Following approval of a Claim which includes a Trade-In, the Claim will be passed to the appointed IT Asset Disposition provider (“ITAD Provider”). The ITAD Provider will contact the Customer within four (4) Business Days of receiving notification of the approved Claim to arrange collection of the Trade-In Device(s).

Collections of Trade-In Device(s) must be arranged directly with the ITAD Provider and collection must occur within sixty (60) calendar days of the ITAD Provider first contacting the Customer.

The Customer must cooperate with the ITAD Provider and follow all reasonable instructions concerning the preparation, packaging and collection of the Trade-In Device(s).

For Claims involving fewer than ten (10) Trade-In Devices, the Customer is responsible for securely boxing, packaging and preparing the Trade-In Device(s) for transport and applying any shipping labels provided by the ITAD Provider. For Claims involving ten (10) or more Trade-In Devices, collection arrangements will be agreed directly with the ITAD Provider.

If a scheduled collection is missed or fails due to Customer fault or unavailability, including where Trade-In Device(s) are unavailable, incorrectly prepared or access cannot be provided, the Claim may be deemed ineligible for further processing. A secondary collection may be requested, however any additional costs associated with a second or subsequent collection attempt must be paid by the Customer.

Following collection and receipt at the ITAD Provider’s facility, the ITAD Provider will assess the Trade-In Device(s) against the eligibility requirements of the Promotion. This assessment process may take up to thirty (30) calendar days.

Physical collection or receipt of a Trade-In Device does not constitute confirmation that the device is eligible for the Promotion or that a Reward will be payable. Collection of a Trade-In Device does not guarantee payment of a Reward, which remains conditional upon full compliance with all requirements of the Promotion, including successful validation of the Claim and confirmation that the Trade-In Device meets the applicable eligibility requirements.

5. Trade-In Eligibility Requirements

To be eligible for the Promotion, each Trade-In Device must:

1. be a desktop or laptop computer;
2. be complete, power on and be in full working order;
3. be no more than eight (8) years old; and
4. include the appropriate power adapter

Trade-In Device(s) must be owned outright by the Customer and must have been owned by the Customer since original purchase. There must be no outstanding finance, lease, hire purchase, rental arrangement or third-party interest of any kind in respect of the Trade-In Device(s).

The Promoter reserves the right to request evidence of ownership and to reject any Claim where it is not satisfied that the Customer is the lawful owner.

Thin clients, tablets, displays, password-protected devices and BIOS-locked devices do not qualify.

The Customer is solely responsible for:

1. cancelling any contracts or subscriptions relating to the Trade-In Device(s);
2. deregistering and unlinking the Trade-In Device(s) from any MDM, provisioning or security systems, including without limitation Microsoft Intune, Autopilot or similar platforms;
3. permanently removing all data and information from the Trade-In Device(s); and
4. retaining any backups required by the Customer.

Neither the Promoter nor the ITAD Provider shall be responsible for any loss or damage to data arising from any failure by the Customer to comply with these obligations.

A Customer may not trade in more than one hundred (100) Trade-In Device(s) per Promotional Quarter and may only trade in one (1) Trade-In Device for each eligible qualifying HP PC Hardware device purchased.

6. Trade-In Device Assessment

There is no revaluation under this Promotion.

Following receipt, the ITAD Provider will assess each Trade-In Device against the eligibility requirements of the Promotion.

If a Trade-In Device is determined not to meet the eligibility requirements, including where an incorrect device has been submitted, the Customer will be notified. No Trade-In Reward will be payable in respect of that device and the associated Trade-In Reward entitlement will be forfeited.

The Customer may, within seven (7) calendar days of notification, elect either:

1. to have the non-qualifying Trade-In Device returned at the Customer’s sole cost and risk; or
2. to have the Trade-In Device recycled free of charge.

If the Customer does not provide instructions within the seven (7) calendar day period, the Trade-In Device will be recycled free of charge.

Title to and ownership of Trade-In Device(s) does not transfer at the point of physical collection. Ownership transfers irrevocably to the ITAD Provider only once the ITAD Provider has confirmed that the Trade-In Device(s) meet the eligibility requirements and are accepted for processing.

Once accepted, Trade-In Device(s) cannot be returned under any circumstances.

7. Incomplete or ineligible claims

Customers who provide an incomplete claim form and/or supporting documents or who are otherwise ineligible for the Promotion will not qualify for the Promotion and their claim will be refused.

8. Reward payment method

Rewards will be paid to the Customer by secure BACS transfer using the IBAN and BIC code provided by the Customer when submitting the Claim. 

Once the applicable Reward entitlement has been validated and approved, the Promoter will arrange payment using those details. 

For Rewards conditional upon completion of a Trade-In, the Promoter will arrange the transfer within twenty-one (21) Business Days of the ITAD Provider confirming that the relevant Trade-In Device(s) are eligible and accepted. 

For Rewards that do not require a Trade-In, the Promoter will arrange the transfer within twenty-one (21) Business Days of approval of the applicable Reward entitlement. 

The Customer is responsible for ensuring that the IBAN and BIC code provided with the Claim are accurate and complete. The Promoter shall not be liable for any failure or delay in payment resulting from inaccurate or incomplete payment details.

For the avoidance of doubt, where a Trade-In Device has been assessed and accepted by the ITAD Provider, ownership of that device will have transferred irrevocably to the ITAD Provider in accordance with Clause 6. Any subsequent failure or delay in payment resulting from inaccurate or incomplete payment details shall not reverse the transfer of ownership or entitle the Customer to the return of any accepted Trade-In Device(s), regardless of whether the associated Reward has been paid.

9. Communication

All communications relating to the Promotion, including claim confirmations, query notifications, approval notices and ITAD collection correspondence, will be sent to the email addresses provided by the Customer at registration or Claim submission.  

The Customer is solely responsible for ensuring that relevant Promotion-related email addresses are added to approved sender lists and that inbox, junk and spam folders are regularly monitored.  

The Promoter shall not be liable for any loss, delay, expiry or disqualification arising from non-receipt of emails or payment links where such communications have been correctly issued to the contact details provided by the Customer.  

For the purposes of the Promotion, any email will be deemed received at the time it is sent by the Promoter or its appointed provider.  

Failure by the Customer to access, action or complete any communication within the applicable timeframe shall not extend or vary any deadline under these Conditions.

10. Tax Responsibility

The Customer shall be responsible for fulfilling any tax obligations required by applicable law in relation to the Reward.

11. Acceptance of terms

By registering for the Promotion, Customers are deemed to have accepted and agree to be bound by these Conditions and any other terms applicable to the Promotion or otherwise specified by the Promoter.

12. Returns and reward recovery

Return of the Qualifying Product to the Qualifying Reseller or retailer following submission of the claim will disentitle the Customer to the Reward. In such instance, no claim may be made for a Reward and any Reward that has been paid must be repaid by the Customer to the Promoter. In the absence of such repayment, the Promoter may deduct any amounts to be repaid from subsequent Rewards due to the Customer.

13. Audit rights and verification

The Promoter reserves the right to audit all claims to ensure that the terms and conditions of the Promotion have been met and to request additional information regarding any claims and/or supporting documents. From time to time, HP or the Promoter may also audit the eligibility or compliance of any Qualifying Reseller participating in the Promotion. From the commencement of any audit, or, during such an audit, the acceptance or processing of claims relating to purchases from the relevant Qualifying Reseller may be delayed or placed on hold. If the outcome of the audit results in suspension or removal of that reseller from the Promotion, any associated claims may be refused or cancelled at the Promoter’s sole discretion with no reward paid. The Reward will only be paid where the Promoter is satisfied that the Customer, the Qualifying Product(s) and any Trade-In Device(s) meet the requirements of the Promotion. If a claim is refused on the grounds that the terms of the Promotion have not been met, the Promoter’s decision is final.

14. Modification, suspension or termination of promotion

The Promoter reserves the right to withdraw, amend or terminate the Promotion and will endeavour to provide 14 days’ notice of the same. However, the Promoter reserves the right to modify, suspend, or terminate the Promotion at any time due to unforeseen circumstances or legal requirements or for other good reason in the Promoter’s sole and absolute discretion. The Promoter reserves the right to change these Conditions and the amended terms will apply upon notification of the same.

15. Disqualification and technical failures

The Promoter reserves the right to disqualify incomplete claims. No responsibility will be accepted for claims that are incomplete, lost or late. The Promoter is not responsible for or liable for any technical, hardware, software, server or website failure to the extent this prevents or delays the Customer from participating in the Promotion.

16. Fraudulent or misleading claims

Submission of false, incomplete, misleading or fraudulent documentation may lead to disqualification from the Promotion and future promotions and could lead to legal action being taken against the submitter. In the event that any overpayments or incorrect or false payments are made, the recipient shall repay such sums within 7 days of a notice by the Promoter requesting them to do so and shall indemnify the Promoter from any costs, losses, expenses or tax liabilities incurred by the Promoter as a result of any such overpayment or incorrect or false payment being made and/or for recovery of such sums.

17. Promoter’s determination and final decisions

It is at the Promoter’s sole and absolute discretion as to whether any requirements in respect of the Promotion have or have not been met. The decisions of the Promoter on this matter and generally regarding all aspects of the Promotion are final and binding.

18. Limitation of liability

The Promoter’s responsibility is to pay Rewards in respect of eligible Claims and the Promoter’s liability to you is limited to the amount of any valid and eligible Claim. The Promoter shall not be liable for any loss, damage, injury, or any other claim related to the Rewards provided or any activities conducted as part of this Promotion, including but not limited to claims relating to refusal, cancellation, withdrawal or handling of the Promotion or any Reward or any failure or inability to take advantage of the Promotion for any reason. Customers accept Rewards at their own risk and are solely responsible for any liabilities arising from such Rewards. This limitation of liability does not exclude any liabilities that cannot be lawfully excluded under applicable English law.

19. Governing law and jurisdiction

The HP for SMB Cashback Promotion and these Conditions are governed by the Laws of England and Wales and the Customer and Promoter submit to the exclusive jurisdiction of the courts of England and Wales in respect of any disputes.